Operations Team Lead

2 weeks ago


Hyderabad, Telangana, India 2coms Full time
About 2coms

We are a leading Big Tech company, providing IT, consultant and business process services across 167 countries.

With a strong presence in India, we have around 1.5 Lakhs employees working with us.

Role Overview

The successful candidate will be responsible for handling a team of 10+ resources, managing client escalations and relationships.

A minimum of 5+ years of experience in Banking Disputes/ Chargebacks at a global level is required.

Candidates must have expertise in Risk & Fraud Process and ability to manage night shifts.

We offer an estimated salary of $120,000 - $180,000 per annum, depending on the candidate's experience and qualifications.

Key Responsibilities
  • Manage a team of 10+ resources, ensuring effective collaboration and productivity.
  • Handle client escalations and relationships, resolving issues in a timely and professional manner.
  • Develop and implement strategies to improve team performance and efficiency.
  • Provide guidance and support to team members, helping them to achieve their goals.
Requirements
  • Bachelor's degree in a relevant field, such as Business Administration or Finance.
  • At least 5+ years of experience in Banking Disputes/ Chargebacks at a global level.
  • Expertise in Risk & Fraud Process and ability to manage night shifts.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
Benefits
  • Fixed off on Saturdays and Sundays.
  • 5 days working week.
  • Drop facility provided.

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