Technical Systems Specialist
2 days ago
We are a dynamic company in the telecommunications industry, constantly pushing the boundaries of innovation and technology.
Our team is passionate about building cutting-edge mobile apps that enhance user experiences and enable seamless connectivity on-the-go.
Job Description: Technical Systems SpecialistWe are seeking an experienced Technical Systems Specialist to join our team. As a Technical Systems Specialist, you will be responsible for providing technical assistance to users by diagnosing and troubleshooting software, hardware, and network issues.
Your primary goal will be to ensure that technology systems function smoothly, provide timely support, and offer guidance to users on best practices.
Key Responsibilities:- Provide technical support for various software, hardware, and network issues.
- Manage incidents, changes, and problems effectively.
- Monitor system performance using tools like Zabbix, Prometheus, ELK, and Grafana.
- Troubleshoot customer and application issues.
- Perform system health checks and investigate customer issues.
- Lead/participate in incident management and perform change reviews.
- Drive resolution of customer-impacting issues and improve detection of issues.
- Strong knowledge of monitoring tools such as Zabbix, Prometheus, ELK, and Grafana.
- Experience with incident management and problem-solving.
- Proficiency in Linux file manipulation.
As a Technical Systems Specialist at BCE Global Tech, you can expect a competitive salary of $80,000 - $110,000 per annum, depending on your experience and qualifications.
In addition to a generous compensation package, you will have the opportunity to work with a talented team of professionals who are passionate about technology and innovation.
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