Senior Program Manager

4 days ago

Thrissur, Kerala, India beBeeProgram Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Role Overview:

We are seeking a seasoned Program Manager to spearhead the oversight and management of our Line of Business (LoB) programs and initiatives.

This critical role will drive strategic and operational programs necessary for LoB growth and performance management, ensuring seamless operation of our roadmap and programs through governance frameworks, dashboards, and administrative tasks.

The ideal candidate will have a proven track record of managing cross-functional teams, systems, and processes orientation, problem-solving skills, and stakeholder relationship management.

Key Responsibilities:
  • Program Governance:
    • Develop, implement, and maintain program governance frameworks, policies, and procedures to ensure consistency and compliance across all identified programs & initiatives.
    • Establish and manage reporting structures, including regular status updates, risk assessments, and issue tracking.
    • Facilitate program governance meetings, ensuring clear agendas, documented minutes, and effective follow-up on action items.
    • Manage and maintain program documentation repositories, ensuring information is accurate, accessible, and up-to-date.
  • Dashboards and Reporting:
    • Design, develop, and maintain LoB dashboards and reports to visualize key performance indicators (KPIs), progress against goals, and potential risks.
    • Collaborate with LoB and cross-functional leads / stakeholders to identify reporting needs and translate them into effective dashboard solutions.
    • Provide regular and ad-hoc reports to program leadership and stakeholders on LoB performance and initiatives, status, risks, and issues.
  • Administrative Tasks:
    • Manage program-related administrative tasks, including scheduling meetings, managing calendars, and coordinating logistics.
    • Support the onboarding and offboarding processes for program team members.
    • Process invoices, track budgets, and assist with financial reporting as needed.
Requirements:
  • A minimum of 8 to 10 years of experience, with at least 5 years in a position managing cross-functional teams.
  • Systems and process orientation.
  • Problem-solving skills, out-of-the-box thinking, and managing complex internal and external stakeholder relationships.
  • Strong proficiency in creating and managing dashboards using relevant tools (e.g., Tableau, Power BI, Excel).
  • Excellent organizational skills and attention to detail.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Office productivity tools (Google Workspace/Microsoft Office) with command in Excel and PowerPoint.
  • Experience with project management software and tools (e.g., Jira, Confluence, Asana) is a plus.
  • Good blend of business acumen and technology.
  • Strong Program Management practices and digital journey.
Qualifications:
  • A Management graduate/postgraduate degree.
  • Program Management Certification.
Performance Metrics:
  • On-Time Delivery Rate: Percentage of program deliverables or milestones completed by the planned due date.
  • Stakeholder Satisfaction: The level of satisfaction among key stakeholders with the program's progress, communication, and outcome.
  • Value Delivered: The perceived value or impact the program has generated for the organization - Qualitative and/or Quantitative.

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