Chief Infrastructure Engineer

About Our Company:

We are a leading supplier of quality products for various industries.

Our mission is to simplify complex projects, ensure their success and sustainability. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other.

We offer best-in-class products, services and capabilities across multiple industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Digital Commerce.

We have over 36,000 associates across 1,700 locations worldwide.

We are a community of proud associates who operate with a shared purpose of building something meaningful. You will build a career that you can be proud of, in a company you can believe in.

Job Summary

To ensure the stability, performance and availability of our Supply Chain systems by providing proactive system administration, troubleshooting and technical support. This role bridges technology and operations by managing system configurations, monitoring performance and resolving incidents while also serving as the first point of contact for business users.

The objective is to maintain operational continuity, support business needs and drive efficiency through reliable system management and responsive communication.

Duties and Responsibilities

• System Support: Provide end-to-end support for all Supply Chain solutions, ensuring continuous system availability and performance.
• Troubleshooting: Troubleshoot, resolve and escalate issues and outages, collaborating with vendors, developers and application administrators to determine root cause and long-term resolution.
• Automation Management: Manage automation infrastructure for DCs, MDCs and Ship Hubs to ensure smooth and reliable operations.
• Monitoring and Alerting: Respond to system alerts and use monitoring tools to proactively identify and troubleshoot issues within Supply Chain systems.
• Technical Communication: Communicate technical information clearly and effectively to both technical and non-technical stakeholders.
• Process Improvement: Identify opportunities for process improvement and recommend enhancements that increase efficiency and reliability.

Required Skills and Qualifications

• Bachelor's degree in computer science, Information Technology or a related field preferred.
• An equivalent combination of education, training and experience may be considered.
• Minimum of 1-2 years of experience in systems administration, IT support or a related role.
• Hands-on experience with Warehouse Management Systems (WMS) or similar supply chain solutions is strongly preferred.
• Familiarity with troubleshooting infrastructure and software systems in a fast-paced environment is a plus.
• Basic understanding of supply chain systems and their interaction with broader business processes.
• Solid grasp of SQL/Oracle is a bonus.
• General familiarity with automation infrastructure in distribution and logistics environments.
• Strong problem-solving and communication skills with the ability to translate technical details into user-friendly explanations.

Benefits

• Proudly join a community of talented professionals who work together to achieve excellence.
• Take advantage of opportunities for growth and professional development.
• Enjoy competitive pay and benefits package.