HR Operations Specialist

2 days ago

Hyderabad, Telangana, India beBeeHr Full time ₹ 12,00,000 - ₹ 22,00,000

Job Summary: We are seeking a Contract Staff to support EMEA-related HR operations tasks and queries.

The HR Services Delivery Center team plays a pivotal role in enhancing the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)

Key Responsibilities:
  • Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within Service Level Agreements depending on priority and complexity.
  • Respond and resolve queries in a timely and accurate manner with employee experience at the core.
  • Ensure Employee HR records are accurately created and/or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.).
  • Take complete ownership to close data administration requests, including follow-up with the requestor to collect missing information and/or informing approval requirements.
  • Maintain and follow Desktop Procedures/Knowledge Base articles defined for every transaction/query.
  • Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools.
  • Work in a highly data-sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies.
Requirements:
  • Graduation required; post-graduation (any specialization) will be an advantage.
  • Minimum years' experience in HR Services and any HR application like Success factor, SAP, Workday etc.
  • Proficiency in MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc.
  • Onboarding and offboarding experience - mandatory.
  • Willingness to work Europe timings (9am to 5pm IST).
  • Excellent written and verbal English communication skills.
  • Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.).
  • Knowledge of MS tools (SharePoint, Excel & PowerPoint).
  • Attention to detail and ability to follow guidelines.
  • Ability to maintain highly confidential and sensitive information.
  • Ability to deliver against agreed objectives/service levels.
  • Ability to work effectively in a team and willingness to help others.

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