HR Director Operations

This role reports into the HR shared services leader in GCC Hyderabad.

priorities for the role include:

 Develops and manages the cost of service delivery for HR operations, including staffing,

technology, training, and other resources

 Supports organizational changes related to HR processes, systems, and service delivery

models

 Proactively supports and manages all cost saving strategies, such as negotiating contracts

with HR suppliers and third parties

 Implements and integrates HR transformation agenda and deliverables identified through HR

analytics

 Heads continuous improvement of all HR operational processes and manages a centralized

repository of processes. Improves processes to minimize complexities and promote

operational efficiency and employee experience.

 Participates in organization-wide or regional HR leadership forums and represent HR

operations as a key stakeholder in driving HR / Organization transformation.

 Ensures robust governance and compliance across global payroll, HR systems, and data

privacy requirements, in partnership with internal and external stakeholders.

 Partners with HR Centers of Excellence (COEs), HR Business Partners, and other enterprise

functions to ensure alignment and seamless delivery of end-to-end employee lifecycle

services.

 Provides leadership and direction for the HR operations function within the capability center

framework, typically through a team of senior managers or functional leads

 Manages change initiatives related to HR processes, service delivery, and systems, ensuring

business readiness and stakeholder alignment across entities.

 Decisions are guided by resource availability and sub-functional strategy and priorities your

background

 Minimum of 15+ years of experience in human resources and workforce administration,

technology, and payroll processing, preferably within a global capability center or shared

services environment.

 Experience and expertise in global payroll management including regulatory requirements,

payroll operations and vendor management

 Participate in technical project initiatives to assist with improving HR and HR-aligned

technology and business processes that will enhance the HR service delivery model.

 Ability to demonstrate a strong strategic focus, translating business objectives into center of

Excellence goals, objectives, and KPIs.

 Ability to conceptualize, design and implement improvements in customer satisfaction and the

customer experience.

 Ability to lead and maintain a competent, motivated and qualified cross-functional staff.

 Ability to demonstrate project and process management skills.

 Effective communication with all organizational levels in a dynamic, fast paced, high pressure

work environment.

 Ability to demonstrate effective problem solving, decision making and conflict resolution

skills.

 Ability to develop people, financial and technology resource requirements necessary to

support goals and objectives, and translate into credible budgets and forecasts.

 Strong presentation and project management skills, attention to detail, and an ability to

communicate effectively throughout all levels of the organization.

Location

The location for this role is in Hyderabad - India.

Local travel might be required.

within Randstad we defined the following Leadership competencies:

● delighting people: connect people (client, talent, employee, society), building strong client

relationships and delivering client-centric solutions.

● performing today: resourcefulness securing and developing resources effectively and efficiently.

● leading change: manages ambiguity operating effectively, even when things are not certain or the

way forward is not clear.

● securing the future: drives vision and purpose painting a compelling picture of the vision and

strategy that motivates others into action.

Randstad leadership competencies

connect people - delighting people

Randstad leaders build strong customer relationships and deliver customer-centric solutions by:

gaining insight into customer needs; identifying opportunities that benefit the customer; building and

delivering solutions that meet customer expectations; and establishing and maintaining effective

customer relationships.

resourcefulness - performing today

Randstad leaders secure and develop resources effectively and efficiently by: activating resources to

get things done; orchestrating multiple activities simultaneously to accomplish goals; and applying

knowledge of internal structures, processes and culture.

manages ambiguity - leading change

Randstad leaders operate effectively, even when things are not certain or the way forward is not clear

by: dealing comfortably with uncertainty; handling risk effectively; deciding and acting without the full

picture; remaining calm and productive when things are not clear; and dealing constructively with

problems that do not have clear solutions or outcomes.

drives vision and purpose - securing the future

Randstad leaders paint a compelling picture of the vision and strategy that motivates others into

action by: talking about future possibilities in a positive way; creating milestones and symbols to

enact support behind the vision; articulating the vision in a relatable way; creating organisation-wide

energy and optimism for the future; and showing personal commitment to the vision.