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Customer Service Representative

2 weeks ago

Amrāvati, Maharashtra, India beBeeCustomer Full time ₹ 1,20,000 - ₹ 3,50,000
About the Role

We are seeking a skilled professional to manage large volumes of emails and calls, generate sales leads, coordinate between organisations and customers, build sustainable relationships, and maintain accurate records of customer interactions.

The ideal candidate will have proven customer support experience or marketing skills, strong phone handling and active listening abilities, customer orientation, and adaptability.

Responsibilities include managing a high-volume inbox, responding to customer inquiries via phone, email, and chat, resolving issues efficiently, and escalating complex problems as needed.

The successful candidate will possess fluency in English, both verbal and written, proficiency in MS Office, and knowledge of SAP B1 is an added advantage. Experience in exhibitions and trade shows is preferred.

We value candidates who can work effectively in a fast-paced environment, prioritise tasks, and manage time efficiently. If you are a motivated and result-driven individual looking for a challenging role, please apply today.

Key responsibilities:

  • Manage a high-volume inbox and respond to customer inquiries via phone, email, and chat
  • Resolve issues efficiently and escalate complex problems as needed
  • Build sustainable relationships with customers and provide excellent customer service
  • Maintain accurate records of customer interactions