Technical Support Professional

5 days ago


Thiruvananthapuram, Kerala, India Picky Assist Inc Full time

Picky Assist Inc is a leading product-based company with offices in the USA and India.

We offer a ready-to-use, no/low-code software platform that enables customers worldwide to build innovative and scalable solutions without writing a single line of code.

Our platform supports a wide range of applications, including Vertical-Specific Conversational CRM, AI Chatbots, Business Analytics, Payment Automation, Commerce Automation, and Connectors.

We are seeking passionate engineers who are eager to learn and build a future-proof career in the no-code/low-code revolution.

This role involves working closely with customers worldwide to help them implement CRM and business automation using our no-code software platform while ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Identifying customers' requirements and onboarding customers with our no-code software.
  • Integration with 3rd party software using our no code API & Webhook builders
  • Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
  • Develop and sustain strong customer relationships to enhance satisfaction.
  • Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
  • Provided technical support and guidance on software features and functionalities.
  • Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
  • Minimise the Churn ratio by providing high-quality customer support and experience


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