Technical Support Professional
5 days ago
Picky Assist Inc is a leading product-based company with offices in the USA and India.
We offer a ready-to-use, no/low-code software platform that enables customers worldwide to build innovative and scalable solutions without writing a single line of code.
Our platform supports a wide range of applications, including Vertical-Specific Conversational CRM, AI Chatbots, Business Analytics, Payment Automation, Commerce Automation, and Connectors.
We are seeking passionate engineers who are eager to learn and build a future-proof career in the no-code/low-code revolution.
This role involves working closely with customers worldwide to help them implement CRM and business automation using our no-code software platform while ensuring a high level of customer satisfaction.
Key Responsibilities:
- Identifying customers' requirements and onboarding customers with our no-code software.
- Integration with 3rd party software using our no code API & Webhook builders
- Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
- Develop and sustain strong customer relationships to enhance satisfaction.
- Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
- Provided technical support and guidance on software features and functionalities.
- Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
- Minimise the Churn ratio by providing high-quality customer support and experience
-
Associate Manager, Enterprise Support
2 weeks ago
Thiruvananthapuram, Kerala, India Infoblox Technical Support And Software Development Private Limited Full timeJob DescriptionIt's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...
-
Technical Support
3 weeks ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeResponsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers...
-
Technical Support Engineer
3 weeks ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Job Description: Day-to-day management and administration of the G Suite platform Provide support for Google Apps suite including applications like GADS, GASMO, SSO, Sites Development of Google-based tools, such as forms, sites and document libraries Ensuring accurate and timely resolution for assigned issues Providing front...
-
Technical Automation Professional
1 day ago
Thiruvananthapuram, Kerala, India UST Full timeWe are seeking a highly skilled Technical Automation Professional to join our team at UST. As an experienced Automation Tester, you will play a crucial role in ensuring the high quality of our software solutions.Key Responsibilities:Develop and execute automated tests using Java and Selenium to ensure robust and efficient software solutions.Collaborate with...
-
Technical Support Engineer
7 days ago
Thiruvananthapuram, Kerala, India Picky Assist Inc Full timeExperience: Minimum of 6 months of experience as a programmer in any language, or freshers with a thorough understanding of software development can also apply.Skills: Strong logical reasoning, a passion for learning technology, API integration, a basic understanding of any programming language, active listening, solution-building skills, and good...
-
Technical Support Engineer
23 hours ago
Thiruvananthapuram, Kerala, India Picky Assist Inc Full timeExperience: Minimum of 6 months of experience as a programmer in any language, or freshers with a thorough understanding of software development can also apply. Skills: Strong logical reasoning, a passion for learning technology, API integration, a basic understanding of any programming language, active listening, solution-building skills, and good...
-
Technical Support Engineer
1 week ago
Thiruvananthapuram, Kerala, India Picky Assist Inc Full timeExperience: Minimum of 6 months of experience as a programmer in any language, or freshers with a thorough understanding of software development can also apply. Skills: Strong logical reasoning, a passion for learning technology, API integration, a basic understanding of any programming language, active listening, solution-building skills, and good...
-
Technical Support Engineer
1 week ago
Thiruvananthapuram, Kerala, India Picky Assist Inc Full timeExperience: Minimum of 6 months of experience as a programmer in any language, or freshers with a thorough understanding of software development can also apply.Skills: Strong logical reasoning, a passion for learning technology, API integration, a basic understanding of any programming language, active listening, solution-building skills, and good...
-
Technical Support Executive
3 weeks ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeJob Description Job Roles: Respond to customer request over telephone email and Website chats. Maintaining excellent levels of Quality, quantity and Customer satisfaction scores Escalate situations in an appropriate manner and coordinate with supervisors towards resolution. Meet Productivity, Quality and sales targets consistently. Must...
-
3 Days Left) Technical Support Lead
3 weeks ago
Thiruvananthapuram, Kerala, India Mindteck Full timeJob: Technical Support LeadJob Location: Fully Remote- Pan IndiaJob Mode: Permanent with MindteckSalary: Open to discussMust have skills:- Strong experience in technical support or development.- Good Knowledge and exposure to Hadoop Ecosystem – Hive, Impala, HDFS, kudu, HBase, Spark.- Intermediate to advanced knowledge of Java &/or Python, SQL/Shell...
-
Production Support Analyst
3 weeks ago
Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full timeResponsibilities: 1. Prioritize incidents, ensuring timely and high-quality resolution. 2. Acknowledge incoming tickets within the specified response SLA. 3. Take ownership and see through all priority customer incidents. 4. Diagnose and provide technical resolutions for system, software, and applicationrelated issues. 5. Conduct root-cause analysis,...
-
Software Developer
7 days ago
Thiruvananthapuram, Kerala, India Chadwick Professional Services Private Limited Full timeAt Chadwick Professional Services, we are seeking an experienced Software Developer - JavaScript to join our team. The ideal candidate will be responsible for developing scalable and efficient software applications using Node JS technology.The selected candidate will contribute to the design, development, and deployment of web applications using Node JS. Key...
-
Full Stack Node JS Expert
7 days ago
Thiruvananthapuram, Kerala, India Chadwick Professional Services Private Limited Full timeWe are looking for a skilled Full Stack Developer to join our team at Chadwick Professional Services Private Limited. The ideal candidate will be responsible for designing, developing, and deploying web applications using Node JS technology.The selected candidate will work closely with our cross-functional team to develop innovative software solutions. Key...
-
Product Support Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full timeJob Overview We are seeking a skilled Technical Support Specialist to join our team at {company} . In this role, you will be responsible for providing exceptional support to external stakeholders of our CareStack software platform. Responsibilities: Respond to customer inquiries in a timely and accurate manner via phone, email, or chat Identify customer...
-
Customer Support Specialist
4 weeks ago
Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full timeJob Description Responsibilities Support external stakeholders of the CareStack enterprise software and Business - US Dentistry. Respond to customer queries in a timely and accurate manner via phone, email, or chat. Identify customer needs and assist with using specific features. Analyse and report product malfunctions, including testing different scenarios...
-
Technical Support Engineer
2 weeks ago
Thiruvananthapuram, Kerala, India Talent Corner Full timeRoles and Responsibilities Strong communication skills; fluency in written and verbal English. Experience with JIRA , Zendesk, Monday, Slack environments. Strong problem-solving skills and a fast learner. Excellent client relationship and customer handling skills, especially with US clients.
-
Customer Support Specialist
3 weeks ago
Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full timeJob Summary Shift Timing - Australia (2:30 am to 11:30 am) We are seeking a specialist in the enterprise software of Care Stack and Business - US Dentistry to provide support to external stakeholders of the software platform. Responsibilities Respond to customer inquiries in a timely and accurate manner via phone, chat, or email. Identify customer needs and...
-
Customer Support Specialist
4 weeks ago
Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full timeShift timing- Australia (2.30 am to 11.30 am)Responsibilities● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - tobe able to support external stakeholders of the software platform.● Respond to customer queries in a timely and accurate way, via phone, email, or chat● Identify customer needs and help customers use...
-
IT Systems Professional
5 days ago
Thiruvananthapuram, Kerala, India Teamlease Digital Private Limited Full timeAbout the RoleThe successful candidate will be responsible for analyzing and improving our systems and applications to meet business requirements. This includes collaborating with stakeholders to understand business needs, conducting system testing and validation, and providing support and troubleshooting for existing systems and...
-
Technical Training Coordinator
3 weeks ago
Thiruvananthapuram, Kerala, India Ecs Business Solutions Private Limited Full timeJob DescriptionJob SummaryWe are seeking a versatile and organized Technical Training Coordinator to oversee the initial 4-6 months of the training program for new hires, focusing on their progress, performance, and course completion. He / she will act as a bridge between trainees and subject matter experts, ensuring trainees acquire the foundational skills...