Customer Support Specialist

3 weeks ago


Thiruvananthapuram, Kerala, India CareStack - Dental Practice Management Full time

Job Summary

Shift Timing - Australia (2:30 am to 11:30 am)

We are seeking a specialist in the enterprise software of Care Stack and Business - US Dentistry to provide support to external stakeholders of the software platform.

Responsibilities

  • Respond to customer inquiries in a timely and accurate manner via phone, chat, or email.
  • Identify customer needs and assist customers in using specific features.
  • Analyse and report product malfunctions by testing different scenarios or impersonating users.
  • Update internal databases with information about technical issues and valuable discussions with the team.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • FOLLOW UP WITH CUSTOMERS TO ENSURE THEIR TECHNICAL ISSUES ARE RESOLVED
  • Gather customer feedback and share it with our Product, Sales, and Marketing team.

Requirements

  • Graduates in any discipline with excellent verbal and written communication skills.
  • Experience as a First Line Technical/Product Support Specialist/Customer Support or similar role.
  • Good analytical, problem-solving, and system thinking ability.
  • Familiarity with the healthcare industry is a plus.
  • Experience using help desk software and remote support tools.
  • System knowledge of Enterprise ERP and CRM applications.
  • A self-starter and good team player with the ability to multitask in a high-pressure, fast-paced environment.

Location

Trivandrum



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