Customer Support Voice(Banking) Specialist

1 week ago


Mumbai, Maharashtra, India 2Coms Full time
Job Title: International Voice Banking Representative

Job Description:

We are seeking a highly skilled and motivated Global Customer Service Agent(Banking) to join our team at 2Coms. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients across the globe.


Key Responsibilities:
  • Take calls from global clients and respond to their inquiries in a professional and positive manner.
  • Work in different time zones and adapt to changing situations.
  • Collaborate with our team to resolve customer issues and provide solutions.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of customer service principles and practices.
  • Good technical knowledge and ability to learn new systems quickly.

Benefits:
  • Opportunity to work with a renowned BPO client company.
  • Chance to develop your skills and advance your career.
  • Rotational shifts and 2 days rotational week off.


Requirements:
Qualification: Undergraduate/ Graduate Candidate should have, Good Communication skills Excellent English - both verbal and written communication skills Knowledge of customer service principles and practices Good technical knowledge Undergraduate candidate should have minimum 1.6 Years experience in International Voice process. Graduate candidate should have 1 year experience in International Voice process

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