Program Management Lead

5 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 2,40,00,000 - ₹ 3,20,00,000
Leadership Role

This leadership role involves guiding and supporting a team of project managers and a community manager to achieve program goals. The ideal candidate will have experience in customer success, program management, or community management.

Key Responsibilities:

  • Mentor and guide team members to help them achieve program and performance goals
  • Serve as the daily lead for India-based DCS staff, ensuring alignment, productivity, and collaboration
  • Translate strategic vision into actionable workstreams
  • Establish and track project timelines, milestones, and deliverables across the team
  • Oversee execution teams and assign responsibilities
  • Lead regular team syncs and report on progress
  • Escalate issues or blockers to ensure timely task completion

Program Execution & Collaboration

The successful candidate will stay hands-on with program strategy and execution, including setting up Gainsight JO and programming PX workflows. They will review, test, and refine the team's work for quality and alignment. Regular communication with cross-functional partners is essential to support timely execution and effective scaling.

Reporting & Communication

The primary contact between the India-based DCS team and US management team will be this role, aligning on goals and timelines. Clear documentation of initiatives and regular communication with the DCS Manager are crucial. This role will also help streamline stakeholder communications and reduce information overlap.

Requirements:

  • 8+ years of progressive experience in program/project management, process improvement, or a related field (Customer Success or Operations roles within a SaaS environment)
  • Previous experience as a senior individual contributor with exposure to people mentorship or team coordination
  • Demonstrated experience designing and launching scalable digital programs to support SMB & Mid-Market CSM teams with a high-volume of customer accounts
  • Experience working across time zones in a remote or hybrid team model
  • Experience operating in agile environments or managing work in sprints
  • Excellent personal time management skills with the ability to multitask and execute on competing priorities within a fast-paced startup environment
  • A proactive, self-directed approach to solving problems and driving forward execution

Preferred Qualifications:

  • Strong understanding of project management methodologies (PMP Certification or similar)
  • Advanced analytical skills with experience in cohort analysis, customer behavior data analysis, and iterative improvement
  • Hands-on experience with Gainsight CS, Gainsight PX, Salesforce, and marketing automation platforms

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