Senior IAM Support Engineer

1 week ago

Kozhikode, Kerala, India beBeeIdentity Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Advanced IAM Specialist Role

CyberSolve is a fast-growing firm with ambitions to become the world's largest company in the Identity and Access Management (IAM) space.

Our team of specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, and more for prominent clients.

We invite you to join our powerful IAM team, working on solid projects, with opportunities to expand into other areas of IAM.

This role involves advanced troubleshooting, issue resolution, and enhancements within the SailPoint platform, working closely with business and technical teams to maintain a secure and efficient Identity Governance and Administration environment.

Key Responsibilities:

  • Provide level 3 support for SailPoint IdentityIQ, including advanced troubleshooting and root cause analysis.
  • Work on defect fixes, minor enhancements, and configuration updates.
  • Analyze logs and debug code to resolve complex issues.
  • Collaborate with development teams for customizations, workflows, and integration updates.
  • Manage connectors for various target systems (Active Directory, Azure AD, databases, LDAP, etc.).
  • Implement and manage SailPoint rules, tasks, and certifications.
  • Perform environment upgrades, patches, and performance tuning.
  • Support onboarding of new applications and entitlement structures.
  • Maintain technical documentation, SOPs, and knowledge base articles.

Required Skills & Experience:

  • Strong hands-on experience with SailPoint IdentityIQ.
  • Expertise in level 3 support, debugging, and root cause analysis.
  • Knowledge of Java, BeanShell, XML, and SailPoint APIs.
  • Experience with integration to target systems (Active Directory, Azure AD, databases, LDAP, web services, etc.).
  • Good understanding of IGA concepts (provisioning, workflows, certifications, access requests, lifecycle events).
  • Experience in custom connector development and application onboarding.
  • Ability to work in a 24x7 support environment and handle P1/P2 incidents.

Good to Have:

  • Exposure to SailPoint IIQ upgrades and migrations.
  • Knowledge of SQL, PowerShell scripting, and REST/SOAP APIs.
  • Understanding of compliance and audit requirements in IAM.

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