
Network Security Specialist
2 weeks ago
We are seeking a highly skilled and motivated Technical Support Engineer to join our team.
The successful candidate will be responsible for providing expert technical support to our valued customers, ensuring timely resolution of complex issues.
This is an exciting opportunity to work with cutting-edge technologies, develop your technical expertise, and make a real impact on our customer's success.
Your Impact- Provide high-quality technical support to customers and partners via various communication channels.
- Tier 3 technical support role handling escalations from front-line and Tier 2 teams.
- Offer configurations, troubleshooting, and best practices to customers to ensure smooth operation of their networks.
- Manage support cases efficiently to guarantee timely issue resolution and follow-ups.
- Conduct thorough root cause analysis and publish informative Technical Support Bulletins and other documentation.
- Review technical documentation for training materials, marketing collateral, and user manuals.
- Minimum 5 years of experience in customer-facing technical support roles.
- Expert knowledge of Remote Access VPN solutions, IPSEC, PKI, SSL, TCP/IP, and Authentication Protocols.
- Experience working with Firewall Central Management Systems.
- Strong analytical skills and ability to independently debug complex networks with diverse protocols.
- Excellent written and verbal communication skills required for effective collaboration and issue escalation.
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