
Network Infrastructure Specialist
1 day ago
Job Title: Network Infrastructure Specialist
Location: Remote or Chennai
Reports to: Senior Operations Manager
Job Summary:
The Network Infrastructure Specialist will be responsible for ensuring the smooth operation of day-to-day activities, coordinating between stakeholders to deliver reliable and timely services. The role involves expanding our network infrastructure, onboarding and training partners, monitoring performance, handling payments follow-ups, resolving operational issues, and supporting negotiations.
Key Responsibilities:
- Locate and interact with private ambulance operators in identified cities to expand our network.
- Train ambulance owners and their staff to use our mobile app.
- Interact with the call center for regular ambulance trips.
- Follow up with ambulance operators and users for any outstanding payments.
- Assist the call center in negotiating rates with ambulance operators.
- Monitor critical trips, especially outstation trips.
- Interface with users, the call center, and ambulance owners/staff to resolve issues.
- Escalate issues beyond control to senior management.
- Attend mandatory meetings and provide updates on activities.
Requirements:
- Good communication skills.
- Ability to multitask.
- Adaptability to a fast-paced startup environment.
- Availability on WhatsApp and calls during business hours.
- Possession of a personal laptop.
- Multilingual skills (preferably fluent in English, Hindi, and Tamil).
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