
Network Infrastructure Specialist
2 days ago
The successful candidate will be responsible for monitoring and maintaining the network infrastructure to ensure optimal performance and availability.
Key Responsibilities:
- Monitor network devices and report alerts in a timely manner
- Work on raised tickets from the ITSM tool to identify faults, assign severity, follow troubleshooting procedures, and ensure timely closure
- Handle fault management with service providers for network-related issues, initiate trouble tickets, follow up until resolution, and escalate if required
- Coordinate with L2 engineers for issue resolution and change management
- Perform network-related changes on network devices as per defined SOP
- Prepare and maintain network-related reports, including branch down call reports and bandwidth utilization reports
- Monitor and manage the network infrastructure, including devices and links
- Provide escalation support for L1 engineers and escalate issues to L2/L3 engineers if not resolved
- Receive calls from branches, raise tickets, and share ticket numbers
- Add new network devices into the network and record them in the asset management system
- Follow up with zonal offices/field teams to restore network uptime and follow up for RMA replacements
Requirements:
- Postgraduate/Graduate/Diploma qualification
- Mandatory certifications: Valid CCNA/JNCIA/CCNP Routing and Switching/Security, OEM valid intermediate-level SD-WAN certification
- 3+ years of experience in handling network operations
About Company:
We are a leading system integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth.
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