Senior Telecom Systems Specialist

6 days ago

Bikaner, Rajasthan, India beBeeTelecom Full time ₹ 15,00,000 - ₹ 20,00,000
Telecom Engineer Position

We are seeking an experienced Telecom Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining global contact center technology on heterogeneous platforms.

This role requires a strong understanding of systems maintenance, licensing, configurations, and disaster recovery. The ideal candidate will have experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments.

Key Responsibilities:
  • Collaborate with senior management to develop and execute strategies that align with organizational goals.
  • Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Develop disaster recovery plans and conduct testing to detect faults.
  • Engage with clients to understand their business objectives and translate them into technical requirements.
  • Design, engineer, and operate global contact center technology on heterogeneous platforms, including cloud contact centers like Nice InContact, Genesis, Amazon Connect, and Audio Codes.
  • Work closely with business units, IT departments, and external vendors to align telephony solutions with organizational goals.
Requirements:
  • Bachelor degree in Engineering or relevant field.
  • 3-8 years overall experience in telecom engineering.
  • Must have experience in NICE inContact or CXone solutions, including voice, chat, email, and SMS channels.
  • Good understanding of systems maintenance, licensing, configurations, and disaster recovery.
  • Compliance and security related understanding with respect to voice devices and various platforms.
  • Strong experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments.
  • Excellent verbal and written English communication, interpersonal, and customer service skills.
Preferred Qualifications:
  • Certifications in contact center management or NICE CXone platforms.
  • Strong operational experience and understanding of network basics.
  • Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments.

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