Data Driven Employee Success Professional

We are seeking a talented Employee Success Data Specialist to join our team. In this role, you will be responsible for providing operational support to employees across all regions and ensuring an amazing employee experience.

You will act as a trusted partner for the business, managing data integrity and confidentiality while working closely with stakeholders and other support teams to resolve issues.

This is a critical position that reports to Manager - Workday & Onboarding Data Operations and requires strong organizational skills, attention to detail, and excellent communication skills.

The ideal candidate will have experience dealing with employee data in HR Operations roles, supporting various HR disciplines and possessing a high level of analytical and problem-solving skills.

• Data Management for Employee Data
• Process Manager Self-Service (MSS) transactions on Workday
• Audit Global Work Authorisation (GWA) for new hires and international transfers
• Case management - case triaging, adhering to TAT, meet CSAT expectations
• Contract management and BI Process
• Performing data audits to ensure meeting clean data requirements
• Create and analyse various HR reports
• Extend Support to Onboarding process - Data reporting, query management
• Support our centralised knowledge base within our employee portal identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
• Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
• Provide system testing support of employee tools as needed and also support on system enhancements
• Ensure the accuracy of the internal Shared Services Community process documentation
• Own data integrity of all employee change transactions by following the outlined peer review/audit process
• Ensure compliance with audit requirements by completing work correctly and timely
• Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
• Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues

• Strong understanding of data integrity and data privacy requirements
• Experience with global HR Systems (Workday preferred)
• Excellent verbal and written communication skills
• Intermediate to Advanced knowledge of Excel
• Ability to diagnose a problem, informed by data and lead correction efforts
• Proven project management skills
• Exceptional customer service orientation
• Ability to prioritize competing priorities in a high-paced work environment
• Drives results and is solutions-oriented
• Ability to maintain confidentiality in all aspects of job responsibilities
• Exceptional time management, organisational, prioritisation and follow-up skills

We offer a dynamic and collaborative work environment, opportunities for growth and development, and a competitive compensation package.

Our team values diversity, equity, and inclusion and strives to create a workplace culture that is respectful and inclusive of all individuals.

We are committed to making a positive impact on the world and strive to create innovative solutions that drive business success and improve lives.

We believe in the importance of lifelong learning and offer training and development opportunities to help you grow professionally and personally.

Join us and be part of a team that is passionate about making a difference