Computer Systems Support Technician

2 weeks ago

Pune, Maharashtra, India beBeeTechnologist Full time ₹ 9,00,000 - ₹ 12,00,000
Job Role:
Technical Support Specialist

We are seeking a skilled and enthusiastic Technical Support Specialist to join our team. This role is designed for recent graduates or entry-level candidates with foundational knowledge in IT, providing an opportunity to apply learning in a dynamic fintech company.

Key Responsibilities:
  • Provide basic first-level technical support to employees by responding to queries related to hardware, software, network connectivity, and user accounts under supervision.
  • Assist in setting up and configuring new workstations, laptops, peripherals, and mobile devices for employees.
  • Support routine maintenance tasks such as software updates, system patches, and antivirus scans.
  • Help manage and track IT assets and maintain accurate inventory records.
  • Participate in user account creation, modification, and password management, primarily in GWS and JAMF MDM environments.
  • Monitor helpdesk tickets and escalate issues to senior engineers as needed, ensuring timely resolution.
  • Assist in network troubleshooting activities including connectivity problems, VPN setup, and printer configuration.
  • Document technical procedures, troubleshooting steps, and common solutions for knowledge base improvement.
  • Support IT team in small projects, such as software deployments, hardware upgrades, and security audits.
  • Follow company policies and best practices for IT security, data privacy, and compliance.
  • Participate actively in training and development sessions to build technical skills and product knowledge.

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