Senior Project Delivery Specialist

24 hours ago

Kozhikode, Kerala, India beBeeAssociateManager Full time ₹ 1,19,99,999 - ₹ 1,99,99,999

Job Overview:

The Associate Manager role plays a vital part in the successful execution of IT service projects. This position oversees and manages project-based teams, combining leadership with project delivery management responsibilities.

This is an exciting opportunity for a skilled professional to lead cross-functional and geographically dispersed teams. As an Associate Manager, you will be responsible for leading multiple projects concurrently and managing account(s) with significant revenue.

The ideal candidate will have a proven track record of managing projectized environments, IT service delivery, and people management. They should possess strong leadership, conflict resolution, and decision-making abilities, as well as exceptional communication and interpersonal skills.

Key Responsibilities:

Project Delivery Management:

  • Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
  • Define project objectives, deliverables, and success criteria while managing project lifecycles.
  • Track and report project progress using standardized dashboards and KPIs.

SLA and KPI Management:

  • Ensure that all projects meet contractual SLA obligations and internal performance standards.
  • Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.

Customer Relationship Management:

  • Act as the primary liaison for customers on project-related issues, updates, and escalations.
  • Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.

Operational Efficiency:

  • Monitor service delivery metrics and take corrective/preventive actions as needed.

Resource Management:

  • Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
  • Foster team engagement, collaboration, and motivation to maintain a high-performance culture.
  • Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
  • Develop succession plans and career paths for team members to align with organizational goals.
  • Ensure timely onboarding and proper allocation of new resources for projects.

Risk and Issue Management:

  • Maintain a risk register for projects, proactively identifying and addressing potential risks.
  • Facilitate rapid escalation and resolution for critical project issues.

Change and Transformation Management:

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