Data Management Specialist
1 day ago
Job Description:
We are seeking a highly skilled and experienced professional to manage all administrative and technical aspects of the Workday LMS system. This role will be responsible for managing course content, creating curricula on the LMS, testing, assigning, maintaining, and reporting on learning content.
Maintaining data integrity for the LMS, such as course descriptions, course or class changes, training content, materials, user groups, etc., is a key responsibility. The successful candidate will serve as Tier 2 end-user support, application support, e-learning, training support requests, and other areas as requested.
As an expert in Learning Management Systems (LMS), you will collaborate with Global Learning COE and document customer interactions in a ServiceNow case management system by creating, tracking, and resolving cases as well as time involved. You will also run and manage regular reporting dashboards and ad-hoc reporting requests.
Create and run regular reports for certifications and other enablement efforts. Make recommendations for future improvements to content management, workflow processes, and user experience. Manage Knowledge Articles and Standard job aids.
Collaborate in current and future system enhancements, configuration changes in alignment with changing business needs. Prioritize daily tasks to meet SLA. Ensure process trainings have been attended, queries raised, and clarified to execute smooth flow of process.
Build and nurture constructive relationships with internal colleagues from other business areas and contribute to team efforts, team meetings, etc. Ensure a consistent, efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets.
Always ensure a customer-first approach by consistently and proactively role modeling excellent customer service. Utilize metrics to demonstrate and communicate shared services value.
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