Personalized Customer Experience Expert

2 weeks ago

Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 90,00,000 - ₹ 1,50,00,000
Job Description

At our company, we are passionate about delivering exceptional customer experiences. We empower businesses to grow their revenues through personalized engagement, and our platform has partnered with leading brands across the globe.

As a senior customer support executive, you will be responsible for managing customer inquiries, providing accurate product information, handling complaints, and processing orders. You will also be expected to maintain detailed records of all interactions and collaborate closely with founders and leaders to achieve performance goals.

  • Customer Interaction: Manage customer inquiries across various channels to ensure high customer satisfaction.
  • Product Assistance: Provide accurate product information and handle complaints in a timely manner.
  • Troubleshooting: Resolve product-related issues promptly to deliver effective solutions.

In this role, you will have the opportunity to work with a dynamic team passionate about customer success in a fast-growing startup environment. You will gain hands-on experience in building and optimizing support systems and processes, and develop expertise in our platform to deliver exceptional customer experiences.

Required Skills and Qualifications

To be successful in this role, you will need:

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
Benefits

As a senior customer support executive, you will enjoy:

  • A dynamic work environment with a passionate team.
  • Opportunities for career growth and development.
  • Collaborative working relationships with founders and leaders.
Why Choose Us?

At our company, we value employee satisfaction and well-being above all else. We offer a range of benefits to help you succeed in your role, including training and development opportunities, flexible working arrangements, and a comprehensive compensation package.

We believe that every employee is an integral part of our team, and we strive to create a positive and inclusive work environment that supports individual growth and development.

  • Customer Experience Expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Experience ExpertAbout the Role:We are seeking a talented Customer Experience Expert to join our team. In this role, you will play a key part in ensuring that our customer interactions meet the highest standards of quality and excellence.Main Responsibilities:Call Monitoring and Insights: You will be responsible for monitoring customer calls and...

  • Customer Experience Expert

    1 week ago

    Bengaluru, Karnataka, India beBeeGuestService Full time ₹ 25,00,000 - ₹ 50,00,000

    Customer Experience ExpertAbout the Role:We are seeking a skilled professional to deliver exceptional customer experiences and ensure seamless daily operations.Key Responsibilities:Greet guests warmly and create a welcoming atmosphere from arrival to departure.Assist guests with inquiries related to products, store layout, and brand philosophy.Process...

  • Customer Experience Expert

    7 days ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 2,10,000 - ₹ 4,20,000

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team. This role is ideal for individuals who possess excellent verbal and written communication skills, analytical abilities, and a strong passion for delivering exceptional customer experiences.

  • Customer Experience Expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeeTrainer Full time ₹ 1,20,00,000 - ₹ 2,50,00,000

    Customer Service Trainer RoleWe are seeking a highly skilled Customer Service Trainer to join our team. As a key member of our training department, you will play a critical part in helping us move faster in our mission to deliver exceptional customer experiences.

  • Customer Experience Expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomer Full time US$ 50,000 - US$ 1,00,000

    Job DescriptionThe role of a Customer Service Representative I is to provide exceptional customer service and support to valued clients.This includes responding promptly and efficiently to customer inquiries via email, resolving customer complaints, processing orders and forms accurately, and maintaining records of customer interactions.Effective...

  • Customer Escalation Expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeeEscalation Full time ₹ 15,00,000 - ₹ 22,00,000

    Job Title: Customer Escalation ExpertWe are seeking an experienced professional to assume the role of Customer Escalation Expert in Bengaluru. The successful candidate will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.

  • Customer Experience Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeMath Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleAs a customer support specialist, you will be the primary point of contact for our customers, providing timely and accurate responses to their inquiries via various communication channels.Your Key ResponsibilitiesAct as a single point of contact for customers, responding to their queries in a prompt and professional manner.Proactively engage...

  • Experience-driven Destination Expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeeTravel Full time ₹ 6,00,000 - ₹ 12,00,000

    Senior Travel Consultant RoleAbout this role:We help people turn their travel dreams into unforgettable memories.You will be the expert who personalizes every moment of a trip to make it truly special.Key ResponsibilitiesSales & Client EngagementRespond to inquiries with a consultative and customer-first approach.Understand client preferences and suggest...

  • Customer Experience Strategist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Customer Experience SpecialistWe are dedicated to enhancing the customer experience through innovative solutions and exceptional professionals. Our goal is to deliver world-class results by leveraging cutting-edge technology, data-driven insights, and expert training.Key Responsibilities:Provide feedback and coaching on presentation skills to...

  • Captain of Customer Experience

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000

    Lead Crew Captain Job DescriptionWe are seeking a highly skilled professional to take on the role of Lead Crew Captain. This position involves managing customer requests with a friendly and professional demeanor, ensuring timely and high-quality service delivery within a 24x7 shift-based environment.Key Responsibilities:Fulfill customer queries and tasks...