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Digital Solutions Specialist
3 weeks ago
Key Responsibilities
">We are looking for a talented professional to join our team as a Workspace Analyst. In this role, you will be responsible for supporting the preparation, testing, and release of software within the customer environment.
">Some of your key responsibilities will include:
">- Ensuring the right packaging and delivery approach is used, depending on the application.
- Executing the steps of the application packaging process within agreed Service Level Agreement (SLA) limits, including intake, packaging, technical testing, documentation, deployment, maintenance, incident resolution, and request fulfillment.
- Managing and supporting customer environments built with Windows client operating systems, Active Directory Group Policy, Microsoft Defender, SoftwareCentral, and the Microsoft Intune product family.
- Responding to and resolving assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact.
Requirements
">To be successful in this role, you will need to have:
">- At least 4 years of experience in preparing applications for deployment on Windows Operating Systems, employing available setup commands/scripting as well as repackaging and customizing setup applications using tooling such as InstallShield, RayPack, etc.
- Thorough knowledge of the MSI and MSIX packaging frameworks.
- Thorough knowledge of Windows 11 and AD Group Policies.
- Intermediate level knowledge of PowerShell Scripting and basic level VB scripting in support of automating application installations.
- Operational knowledge of the Microsoft Intune product family including Microsoft Configuration Manager with a focus on application creation/integration and deployment.
- Excellent troubleshooting and logical reasoning skills.
- Experience working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.
Preferred Skills
">The following skills would be advantageous in this role:
">- Experience in preparing applications for a Citrix environment.
- Microsoft Certifications such as MD-100: Windows 10, MD-101: Managing modern desktops, or MD-102: Endpoint Administrator.
- Experience supporting multiple customer environments simultaneously.
- Experience working in an international environment.
About Us
">This role offers the opportunity to work in a dynamic and growing organization, where you will be able to develop your skills and expertise in a challenging and supportive environment.
