Geographic Information Systems Expert

Expert Geo Support Specialist

We are seeking an experienced Senior Analyst to support our key enterprise customers, building strong relationships for continued engagement. Our team manages and delivers the Esri products Technical Support and Professional Services Consulting practices related to Enterprise System design & architecture, performance assessment, health monitoring, and operations for large enterprise customers.

• Engage with customers to provide solutions and address technical issues.
• Serve as a subject matter expert in handling geospatial data management and usage.
• IDentify, understand, and articulate solutions to customer issues through Web GIS knowledge, including installation, usage, configuration, and performance of ArcGIS Enterprise and Enterprise Geodatabase.
• Coordinate and deliver product trainings to customers remotely and onsite.
• Install, configure, and manage Enterprise Geodatabases, versioning, replication over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.
• Provide high-quality technical support and customer service through effective communication, problem-solving, and analytical approach.
• Work well in a collaborative culture and be prepared to travel to customer locations with short notice.
• Maintain ArcGIS Enterprise Health and Performance, scheduled backup monitoring, etc.
• Maintain SOPs for managing customer environments and document comprehensive case resolution steps, suggestions, and workaround solutions.
• Maintain comprehensive case documentation in the CRM system.
• Author and publish technical experiences as knowledge articles and identify issues and log defects for software improvements.

• Excellent customer communication, management, and presentation skills.
• Establish trust and relationship with users and act as a GIS SME for the customer.
• Experience with Esri software and strong problem-solving and analytics skills in addressing and resolving technical issues of ESRI mainly ArcGIS Enterprise (ArcGIS Server, ArcGIS Enterprise Portal, ArcGIS Data Store, Geoevent Server, GeoAnalytics Server, Image Server), ArcGIS Desktop, ArcGIS Online, and ArcGIS Runtime and Field Apps.
• Hands-on experience in working with Enterprise Geodatabases, Versioning, Replication, and Installation, Configuration over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.
• Strong problem-solving and analytics skills in addressing and resolving technical issues of ESRI and its inter-related technologies.
• Drive adoption of new technologies by maintaining up-to-date personal knowledge of Esri technology, key national security industry domains, and technical trends.
• Experience in implementing Enterprise Information System (EIS) frameworks and platform architectures from requirements including IT and GIS strategies, cloud patterns, security, scalability, and licensing.
• Knowledge of or the ability to learn Windows and Linux operating systems, including SSL, ports, web server permissions, load balancers, LAN/WAN technology, and installation, configuration, and performance of ArcGIS Enterprise and related technologies.
• Understanding of systems administration and troubleshooting of multiple operating systems like Windows and Linux/Unix.
• Ability to understand and communicate technical information clearly.
• Will to travel with short notice and ability to relocate as per the need of the organization.
• Ability to learn new concepts and adapt to a changing work environment.
• Proficient written and verbal communication abilities with a strong grasp of the English language, including grammar, punctuation, and consistency.
• Strong prioritization skills, including managing time and workload efficiently.