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Senior IT Solutions Architect

3 weeks ago

Tiruchi, Tamil Nadu, India beBeeSolution Full time ₹ 40,00,000 - ₹ 50,00,000

Job Opportunity

We are seeking a skilled ServiceNow Professional to join our team. This is a key role that will involve designing and implementing solutions on the ServiceNow platform.

Key Responsibilities:

  • Engage with stakeholders to understand user stories and determine requirements
  • Provide guidance on configuration vs customization, focusing on solutions that remain close to out-of-the-box functionality
  • Customize and develop ServiceNow applications, supporting the rollout of new applications and modules
  • Configure Application UIs and Workflows
  • Demonstrate understanding of application modules, including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal
  • Create custom reports and dashboards with supporting metrics and KPIs, adhering to best practices
  • Collaborate with other ServiceNow administrators and developers to develop effectively
  • Maintain consistency in code alignment across instances and ensure clean code in update sets
  • Proactively identify system deficiencies in ServiceNow instances and provide solutions to remediate
  • Ensure configuration consistency across development, testing, and production environments

Requirements:

  • 6+ years of experience working in a design and development role for a ServiceNow Platform
  • 2+ years of experience as a ServiceNow administrator
  • Experience in transitioning technology from locally focused to centralized technology service organization
  • Experience with ITSM functions and modules within ServiceNow
  • Understanding of RESTful Web Service and APIs
  • IT and Security management best practice (ITIL, COBIT, ISO standards)
  • Experience developing workflows and supporting service technology teams
  • Experience in developing solutions in JavaScript and GlideRecord

Essential Skills:

  • Conceptual skills
  • Ability to articulate and document the desired business outcome
  • Ability to remove ambiguity from requirements
  • Service orientation with a focus on quality and customer satisfaction
  • Unit and regression testing to strive for first-time right deployments
  • Troubleshooting and Diagnostics
  • Communication skills (verbal and written)

Education:

Bachelor's degree required

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