
Senior Fraud Resolution Specialist
22 hours ago
We are seeking an experienced Fraud and Dispute Analyst to manage and resolve customer disputes and fraud cases. This role requires strong knowledge of card network rules, excellent analytical skills, and the ability to efficiently and accurately manage high-volume case workloads.
Key Responsibilities:- Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
- Analyze transaction data and supporting documentation to determine case validity and liability.
- Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
- Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
- Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
- Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
For this role, we require:
- 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
- In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple cases simultaneously with strong attention to detail.
- Excellent written and verbal communication skills.
Prior experience working in financial institutions, fintechs, or other related fields is preferred.
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