Healthcare BPO Senior Operations Specialist

1 week ago


Coimbatore, Tamil Nadu, India NTT DATA Global Delivery Services Limited Full time
Senior Operations Specialist Job Description:

NTT DATA Global Delivery Services Limited is seeking a highly skilled Healthcare BPO Senior Operations Specialist to join our team in Chennai. As a key member of our HC & Insurance Operations team, you will be responsible for providing operational support to our clients, ensuring seamless communication and timely resolution of claims.

Responsibilities:
  • Provide operational support to clients, including claim handling, data entry, and reporting.
  • Assist in developing and implementing efficient processes to improve claim handling and reduce cycle time.
  • Collaborate with internal teams to resolve complex claims issues and improve overall claim quality.
  • Communicate effectively with clients and internal stakeholders to ensure timely resolution of claims.

Requirements:
  • 2+ years of experience in healthcare BPO operations.
  • Strong analytical and problem-solving skills with ability to interpret complex data and make informed decisions.
  • Excellent communication and interpersonal skills with ability to build strong relationships with clients and internal stakeholders.
  • Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements.


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