Customer Experience Analyst

2 weeks ago

Ajmer, Rajasthan, India beBeeCustomer Full time ₹ 64,80,000 - ₹ 86,40,000

Job Overview

We are seeking a detail-oriented and analytical professional to join our customer experience team. As a key member, you will be responsible for preparing and maintaining management information system (MIS) reports, analyzing customer data, engaging with customers directly, and providing actionable insights to internal teams.

Key Responsibilities:

  • Prepare and maintain MIS reports to track key performance trends.
  • Analyze customer data to identify patterns, gaps, and opportunities.
  • Engage with customers directly through calls to capture feedback and understand their pain points.
  • Provide actionable insights to internal teams to enhance overall customer satisfaction.
  • Collaborate with cross-functional teams to ensure data accuracy and consistency.

Required Skills and Qualifications:

  • Minimum 6 months of experience in MIS or Data Analysis.
  • Strong analytical mindset with problem-solving ability.
  • Proficiency in Excel (basic to advanced).
  • Good communication skills with the ability to connect empathetically with customers.
  • A customer-first mindset and eagerness to contribute to continuous improvement.

About Our Team

At our organization, we believe in creating meaningful customer experiences. We are driven by insights, empathy, and the passion to continuously improve. By listening to our customers and understanding their challenges, we aim to bridge gaps, identify opportunities, and deliver solutions that truly make a difference.

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