
Tech Skills Educator
7 days ago
About Moonpreneur Inc.:
- We are an ed-tech company with a mission to upskill students between 7-17 years and equip them with tech and entrepreneurial skills.
- We focus on STEAM and future-oriented streams, empowering young innovators with knowledge and means to excel in their chosen area of interest.
A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments, and complaints regarding the business.
Their ultimate goal is to provide positive customer experiences by enhancing relationships between the customer and the team.
To achieve this goal, the specialist must be able to call US Customers to explain about our program.
Key Responsibilities:
- Provide exceptional customer service through clear communication and proactive problem-solving.
- Handle customer inquiries, comments, and complaints in a professional and timely manner.
- Develop and maintain strong relationships with customers to ensure loyalty and retention.
- Stay up-to-date on product and service offerings to effectively communicate value to customers.
Requirements:
- Prior experience with customer service and call centers in relevant job roles.
- Candidates should be fluent in English.
- Full-time position available.
- Night Shift (11 PM- 11 AM) - Remote work option available.
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