Digital Infrastructure Operations Specialist
2 weeks ago
Job Summary
The Data Center Customer Operations Engineer is responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests. This role involves handling expedite/negotiate, trouble tickets, smart-hands, installation/de-installation of cages/cabinets/cabling, tape backups, escorts services, logistics support, and security support.
Key Responsibilities
- Handles requests requiring skilled rack and stack support of customer equipment.
- Able to read skilled installation spreadsheet plans and supports implementing installations accordingly.
- Suggests improvements and recognizes advanced capacity concerns for infrastructure expansions needs and cabling.
- Performs quality checks on both cross-connects and on-site support tickets.
Qualifications
- Typically 5-7+ years of proven experience in the data center industry.
- Diploma/Bachelor's degree in an Engineering field such as Electronics, Telecommunications, etc.
- Willingness to work on rotating shifts.
Estimated Salary: $80,000 - $120,000 per year
Equinix offers a competitive salary range based on the selected location and candidate qualifications. The actual salary will be determined during the hiring process.
About Equinix
Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We provide a trusted platform for digital leaders to bring together and interconnect foundational infrastructure at software speed.
Join Our Team
We are committed to creating an inclusive and equitable work environment that values diversity in thought and contribution. If you're passionate about delivering best-in-class service to our customers and want to join a dynamic team, apply now.
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