Operations Management Specialist

4 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time
About this role:

We are seeking a highly skilled professional to lead our Fraud and Claims Operations team. In this critical position, you will supervise a team of specialists and oversee proactive fraud identification, prevention, and detection.

  • Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims
  • Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
  • Makes supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
  • Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
  • Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
  • Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
  • Manage allocation of people and financial resources for Fraud and Claims Operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
Required Skills and Qualifications:
  • 2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years Leadership experience

We value diversity and inclusion in our workplace. We strive to create an environment that is welcoming and respectful to everyone. If you are passionate about working in a dynamic team and have a strong desire to make a difference, we encourage you to apply.

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