Salesforce Process Improvement Specialist

This contributor role involves working with a talented team to drive business improvement initiatives. The team supports an environment with over 2,800 users.

You will be responsible for analyzing business needs and problems, developing solutions to enhance business processes. This includes analyzing organizations or business domains, documenting business or processes or systems, assessing business models or their integration with technology.

• Drive the identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics
• Document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery.
• Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes, including the delivery of regular status reports to all appropriate parties
• Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages
• Identify change management processes and techniques to handle change within a business with minimal disruption to business activities
• Design agile change strategies to help navigate the transformation process and prepare for future releases
• Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality
• Ability to break down complex topics into digestible concepts for technical and non-technical stakeholders
• Handle multiple engagements simultaneously without compromising accountability or reducing level of engagement
• Experience designing and delivering practical change interventions including stakeholder assessments, change impact assessments, and communication plans
• Provide guidance feedback to more junior analysts within the team to elevate their capabilities.

Required Skills and Qualifications:

• Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required
• Change management experience preferred
• Project management experience preferred
• Salesforce Business Analyst Certification preferred
• Salesforce Administrator Certification preferred
• Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options.

We offer:

• Excellent listening, communication, facilitation and presentation skills
• Ability to define and communicate the 'big picture' in terms of the solution (both functional and technical components) and break it down into smaller manageable work units
• Strong interpersonal, consultative, consensus builder, and issue resolution skills
• Experience working in a team-oriented, collaborative environment - and fostering the culture of technical collaboration
• Ability to present ideas in user-friendly language and to interface on business and technical concepts
• Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment.
• Exceptional analytical, conceptual and problem-solving abilities.
• Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
• Other Salesforce certifications
• Change or Project Management Certification