
Life Insurance Policy Servicing Professional
3 days ago
Key Responsibilities:
- Process post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
- Maintain policy records in administration systems according to standard operating procedures.
- Collaborate with third-party administrators, internal teams, and custodians to resolve discrepancies and ensure service quality.
- Research and resolve escalated issues or incomplete transactions related to policy servicing.
Requirements:
- A bachelor's degree in any field; a commerce graduate is preferred.
- At least one year of working experience in the life insurance domain, focusing on quality, accuracy, and accountability.
- Experience in a professional/office environment with regular scheduled shifts.
- Effective business communication skills in English to exchange information with clients.
To succeed in this role, you will need a strong understanding of policy administration systems, transaction codes, and process workflows. You should be able to work accurately and efficiently, meeting service levels and turnaround times as per service level agreements.
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