Voice Support Representative

2 days ago


Jaipur, Rajasthan, India beBeeCommunication Full time ₹ 45,00,000 - ₹ 85,00,000
Job Title: Voice Support Representative

Work with a dynamic team to provide exceptional voice support to learners.

Key Responsibilities:
  • Proactive Onboarding: Welcome new learners with personalized calls to guide them through account setup and initial orientation.
  • Red-Alert Engagement: Proactively contact at-risk learners to diagnose challenges and provide timely solutions.
  • Problem Resolution: Address learner issues related to billing, platform access, and general inquiries efficiently.
  • Administrative Support: Maintain accurate call logs and learner status in the CRM system.
Required Skills & Competencies:
  • Excellent Communication: Clear, confident, and empathetic voice communication is essential.
  • Problem-Solving Ability: Demonstrated ability to understand concerns, assess needs, and act quickly to resolve issues.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes are vital.
Benefits:
  • Opportunity to work in a collaborative environment
  • Chance to make a positive impact on learner success
  • Ongoing training and development opportunities


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