Support Services Representative

3 days ago

Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 3,20,000 - ₹ 4,80,000

Job Overview:

We are seeking a dedicated and customer-focused professional to excel in our voice process. This role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.

The ideal candidate should possess excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Document all customer interactions and update CRM systems.
  • Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.

Required Skills & Qualifications:

  • Graduate / Diploma (any discipline).
  • 0–2 years of experience in customer support (voice process). Freshers are welcome.
  • Excellent verbal communication skills in English and local language.
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

By exceling in this role, you will have opportunities for growth and development, and make a real difference in the lives of our customers. If you're passionate about delivering exceptional customer service and have a strong desire to succeed, we would like to hear from you

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