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Technical Support Engineer Lead
2 weeks ago
Zuora is revolutionizing the way businesses approach the Subscription Economy. Our platform helps companies build recurring relationships, optimize digital experiences, and monetize new business models.
We're looking for a skilled Application Support Engineer to join our team. As a key member of our support organization, you will provide expert technical assistance to clients, troubleshoot complex software application issues, and collaborate with internal teams to resolve technical problems.
The ideal candidate will possess excellent technical and soft skills, with a strong background in financial applications, Oracle SQL, and PL/SQL. Experience in Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycles, as well as knowledge of accounting concepts and revenue recognition, is highly desirable.
What You'll Do:
- Work directly with clients to provide rapid and accurate analysis of production issues
- Provide support via tickets, chat, and phone to Zuora customers
- Answer customer questions, file bugs, reproduce, troubleshoot, resolve, and escalate issues as necessary
Why Join Us:
- Competitive compensation, corporate bonus program, and performance rewards
- Medical insurance, generous time off, and paid holidays
- 6 months fully paid parental leave, learning & development stipend, and volunteer opportunities