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Software Support Engineering Manager Lead

2 weeks ago

Chennai, Tamil Nadu, India Amazon Full time
Job Overview
Amazon is seeking a passionate, results-oriented technical operations specialist to support the fast-evolving and expanding digital space. As a key member of our team, you will be responsible for managing a growing support engineering team that provides tier-3 support for multiple products and platforms.

The role encompasses root cause analysis, code fixes, customer support self-service tool development, and business decision-making support. You will work closely with our world-class engineers who possess technical skills blending systems and software engineering.

We are looking for a technical leader with experience managing software engineering support teams or equivalent. A successful candidate will have a strong metrics focus, customer-centric orientation, and the ability to lead technical teams in a fast-paced environment.