Senior Revenue Cycle Operations Manager
4 days ago
We are seeking a highly strategic and experienced Senior Revenue Cycle Operations Manager to provide oversight for our offshore billing operations, ensuring end-to-end revenue cycle performance for U.S. healthcare provider clients.
Key Responsibilities- Develop and execute the vision for RCM operations in alignment with company growth and client expectations.
- Create policies, SOPs, and workflows that optimize revenue cycle performance across specialties.
- Collaborate with U.S. leadership to ensure client needs, compliance standards, and performance goals are consistently met.
- Oversee daily operations of the billing team in India, including charge entry, payment posting, AR calling, denial management, credentialing, and reporting.
- Implement audit and QA frameworks to monitor accuracy, timeliness, and compliance.
- Standardize reporting cadence: daily, weekly, and monthly dashboards for AR, denials, collections, and payer trends.
- Ensure smooth onboarding of new clients and practices into billing workflows.
- Lead and mentor offshore managers, team leads, and billers to ensure accountability and career growth.
- Foster a performance-driven culture with clear KPIs, evaluation frameworks, and feedback mechanisms.
- Drive recruitment, training, and upskilling initiatives to maintain high-quality output.
- Serve as a bridge between U.S. leadership and offshore teams to ensure clear communication and alignment.
- Participate in client calls, providing updates on revenue performance, denial trends, and improvement initiatives.
- Proactively identify client risks and recommend process improvements.
- Ensure adherence to U.S. healthcare billing regulations, HIPAA compliance, and payer-specific requirements.
- Monitor payer changes, industry trends, and regulatory updates to update internal SOPs.
- Leverage technology and automation tools to drive efficiency.
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