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Senior Voice and Accent Trainer

2 months ago

Pune, Maharashtra, India Access Healthcare Services Full time

{"h2": "Senior Trainer - Voice and Accent", "p": "We are seeking a highly skilled Senior Trainer to join our team in Pune. The ideal candidate will have a passion for training corporate associates with business English-speaking skills and a desire for career growth at a large enterprise. This role offers a range of benefits, including free pick up and drop cab facility, medical insurance, and other social security benefits.", "ul": [{"li": "Facilitate new hire training on English grammar fundamentals, voice and accent"}, {"li": "Prepare recurring training reports to the respective training manager"}, {"li": "Assist recruitment team for screening candidates on voice and accent"}, {"li": "Audit frontline agents calls, record scores and observations on the call monitoring form"}, {"li": "Provide feedback and coach the client partners to improve their call handling, voice and accent training"}, {"li": "Work with the stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs"}, {"li": "Listen to calls on the operation floor and conduct on the floor interventions through coaching and feedback models as defined by function/program"}], "h2": "Job Requirements", "ul": [{"li": "Strong interpersonal and communication skills"}, {"li": "Excellent facilitation & presentation skills"}, {"li": "Ability to maintain data and MIS as per training requirement"}, {"li": "Excellent knowledge in English grammar, pronunciation, and accent usage for calls, email and messaging"}, {"li": "Possess good people management skills"}, {"li": "Ability to create presentations for the management reviews"}, {"li": "Willing to work in night shift"}], "h2": "Qualifications", "ul": [{"li": "2+ years of experience in voice and accent training or similar experience is preferred"}, {"li": "Experience in Healthcare RCM industry is desired"}, {"li": "Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage"}]}