Lead Voice and Accent Trainer

5 days ago


Pune, Maharashtra, India Hexaware Technologies Full time
About Hexaware Technologies

Hexaware Technologies is a leading provider of information technology, business process outsourcing, and consulting services.

Job Summary

We are seeking an experienced Lead Voice and Accent Trainer / Communication Expert to join our team. This is a full-time position based in Navi Mumbai, India.

Key Responsibilities
  • Develop and deliver customized training programs for employees on voice and accent, communication skills, and soft skills.
  • Identify and analyze training needs, and create effective training plans to address these needs.
  • Maintain accurate records of trainee progress and provide constructive feedback to ensure successful learning outcomes.
  • Collaborate with internal teams to develop engaging content for training sessions.
Requirements
  • Bachelor's degree in any field.
  • A minimum of 5-10 years of experience as a pre-process trainer, with expertise in conducting New Hire training on grammar and voice, and accent.
  • Strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, and different feedback mechanisms.
  • Ability to teach and train individuals effectively, and provide constructive feedback.
Preferred Qualifications
  • Experience in call audits and quality assurance.
  • Knowledge of various training techniques, including role-playing, group discussions, and one-on-one coaching.
Salary

The estimated salary for this position is ₹600,000 - ₹900,000 per annum, depending on experience and qualifications.

Location

Navi Mumbai, India.



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