Lead Voice and Accent Trainer
5 days ago
Hexaware Technologies is a leading provider of information technology, business process outsourcing, and consulting services.
Job SummaryWe are seeking an experienced Lead Voice and Accent Trainer / Communication Expert to join our team. This is a full-time position based in Navi Mumbai, India.
Key Responsibilities- Develop and deliver customized training programs for employees on voice and accent, communication skills, and soft skills.
- Identify and analyze training needs, and create effective training plans to address these needs.
- Maintain accurate records of trainee progress and provide constructive feedback to ensure successful learning outcomes.
- Collaborate with internal teams to develop engaging content for training sessions.
- Bachelor's degree in any field.
- A minimum of 5-10 years of experience as a pre-process trainer, with expertise in conducting New Hire training on grammar and voice, and accent.
- Strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, and different feedback mechanisms.
- Ability to teach and train individuals effectively, and provide constructive feedback.
- Experience in call audits and quality assurance.
- Knowledge of various training techniques, including role-playing, group discussions, and one-on-one coaching.
The estimated salary for this position is ₹600,000 - ₹900,000 per annum, depending on experience and qualifications.
LocationNavi Mumbai, India.
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