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1 day ago
Lead and manage service operations for press part tooling customers, handling AMC (Annual Maintenance Contracts) and ensuring timely execution.
Resolve customer complaints with a proactive and solution-oriented approach. Coordinate across departments for smooth service delivery in a cross-functional role. Guide and mentor service engineers and technicians.
Ensure compliance with pharma engineering standards and safety protocols. Maintain service documentation and performance reports. Drive continuous improvement in service quality and customer satisfaction.
Collaborate with sales and R&D teams for customer feedback and product enhancements. Manage vendor relationships and third-party service providers.
Requirements:- Hold a BE degree in Mechanical Engineering or a related field.
- Have 8–10 years of experience in the Pharma Engineering / Tooling industry.
- possess strong leadership and team management skills.
- exhibit excellent troubleshooting and technical support capabilities.
- have experience in handling audits and regulatory compliance.
- demonstrate effective communication and customer relationship skills.
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