Senior Card Transaction Investigator

4 days ago


Nashik, Maharashtra, India beBeeCredit Full time ₹ 12,48,000 - ₹ 16,12,000
Credit Card Fraud Investigation Role

Protect financial assets from fraudulent activities by conducting in-depth investigations and analyzing complex cases.

Key Responsibilities:
  • Investigate and analyze fraud cases related to card transactions, ensuring timely resolution according to service level agreements.
  • Analyze transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent behavior.
  • Collaborate with cross-functional teams to ensure seamless case resolution.
  • Identify patterns and trends in fraud to recommend process improvements and mitigation strategies.
  • Document case outcomes and escalate complex issues to team lead or manager.
  • Maintain adherence to operational guidelines and compliance standards in all case handling.
  • Mentor junior associates by sharing best practices and providing guidance on complex cases.
Requirements:
  • Any Graduate
  • 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems, card schemes, and fraud detection methodologies.
  • Analytical mindset with ability to interpret complex data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with ability to work collaboratively in a team environment.
  • Ability to handle confidential information with integrity and discretion.


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