Global Financial Services Director

6 days ago

Thāne, Maharashtra, India beBeeEnterprise Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Lead Enterprise Software Support Specialist", "

We empower financial institutions to transform into digital leaders by providing exceptional customer support. Our team of experts collaborates with clients to deliver innovative solutions, ensuring seamless execution and continuous improvement.

", "About the Role", "

This role is responsible for overseeing post-implementation customer support activities within a software company operating in the banking domain. Ideal candidates have multiple project experience along with software development experience in banks and more than 10 years of experience.

", "Key Responsibilities:", "
  • ", "
  • Lead and manage application support, services, and cloud support teams, providing guidance and support to ensure effective execution of projects.", "
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations.", "
  • Ensure early identification and reporting of possible product defects, actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.", "
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.", "
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.", "
  • Maintain customer relationships and increase CSI (Customer Satisfaction Index).", "
  • Plan, communicate, and execute change requests throughout the support lifecycle.", "
  • Guide and review Requirements Documents for change requests.", "
  • Identify and manage risks, assumptions, issues, and dependencies of the projects and communicate through project status reports and project boards.", "
  • Support Contract and SLA management.", "
  • Demonstrate ownership, making timely, thoughtful, and bold decisions.", "
  • Create an innovative, open, and high-performing culture in the team.", "
  • Develop talent in the team, aligning with business objectives.", "
  • Drive operational metrics and build process compliance.", "
  • Drive Continuous Improvement and active participation in initiatives.", "
", "Requirements:", "
  • ", "
  • Multiple project experience.", "
  • Software development experience in banks.", "
  • More than 10 years of experience.", "

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