Voice Process Operations Director

2 days ago


Mumbai, Maharashtra, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000

Job Summary:

We are seeking a seasoned Operations Manager to lead voice-based BPO teams.

This role involves overseeing daily delivery, managing performance metrics (AHT, CSAT, FCR, SLA), and driving process improvements while ensuring client satisfaction and compliance.

The ideal candidate will have experience in BPO, 10+ years in management, and strong skills in contact center metrics, WFM, and reporting tools.

Key Responsibilities:

  • Lead voice operations across multiple teams/projects
  • Manage KPIs and ensure SLA adherence
  • Supervise Team Leads, Trainers, and QAs
  • Collaborate with clients and handle escalations
  • Optimize staffing, cost, and productivity
  • Mentor future leaders and drive continuous improvement

Required Skills & Qualifications:

  • 10+ years in BPO, 3+ years in voice process management
  • Strong in contact center metrics, WFM, and reporting tools
  • Experience with international processes (US/UK/AUS)
  • Proficient in Excel, PowerPoint, CRM, and dialers
  • Knowledge of COPC, Six Sigma, Lean (preferred)
  • MBA or relevant postgrad degree (desirable)


  • Navi Mumbai, Maharashtra, India Vitaltech Solutions Full time ₹ 18,00,000 per year

    BPO Director- MumbaiUS TELECOM VOICE PROCESSHARDCORE US VOICE BPO DIRECTORManage end to end BPO operations15+ overall & 4+ years of relevant experienceExcellent presentation skillsGraduation is mustMust have managed 200+ FTESalary upto 18 LPA

  • Voice Process

    3 hours ago


    Mumbai, Maharashtra, India Wehire Talent Solutions Full time

    Job DescriptionJob Title:Customer Support Associate - Voice Process (International Process)Location:Malad West, MumbaiAbout the Role:Join a global leader in the digital finance and e-commerce space We are looking for dynamic individuals to be the voice of our prestigious international voice process. You will be responsible for assisting global customers with...

  • Inbound Voice Process

    4 weeks ago


    Mumbai, Maharashtra, India Top Tier service based organization Full time

    Job Title: Inbound Voice Process - US HealthcareLocation: Airoli (Mumbai) Job Description: We are hiring for the Inbound Voice Process in the US Healthcare domain. If you're a graduate or HSC pass with excellent communication skills and are looking to start or build your career in a dynamic BPO environment, this is your opportunity Eligibility Criteria:...


  • Mumbai, Maharashtra, India Tech Mahindra Full time US$ 50,000 - US$ 1,00,000 per year

    Hiring For international Voice ProcessKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:- Graduate/Undergraduate degreeFreshers...

  • Operations Director

    5 days ago


    Mumbai, Maharashtra, India beBeeOperationalLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

    Director of Operations">This role is responsible for managing the day-to-day activities of an organization's operations. The Director will lead and direct the operational teams to achieve business objectives.">Responsibilities:">">Manage all operational processes to ensure they are efficient, cost-effective, and aligned with business goals.">Develop and...


  • Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Role: Customer Support ExecutiveKey Responsibilities:Deliver exceptional customer service experience in a fast-paced international voice process environment.Utilize strong verbal communication skills to resolve customer inquiries and concerns efficiently.Required Skills and Qualifications:Eligibility Criteria:Excellent written and reading skills;...


  • Mumbai, Maharashtra, India Hiresquad Resources Full time

    Leading BPO in Mumbai(Malad)Hiring for Operations ManagerMust be Ops Manager or Tenured Deputy Manager On papers in BPOExperience in International Voice Process is MandatoryMust be strong in Operations MatricesOver All Experience 8+ YearsMode of Interview- VirtualCTC UPTO 15LPAWork From OfficeInterested candidates can mail their cv at simmi@hiresquad.in or...


  • Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Director of Operations and GrowthWe are seeking a seasoned leader to oversee the end-to-end operations of our premium US Telecom customer's program. This role will be responsible for leading operational improvements, strengthening domain capabilities, and developing strategies aligned with growth objectives.About the Role:Operational Excellence:...

  • Operations Director

    2 days ago


    Navi Mumbai, Maharashtra, India beBeeOperationsDirector Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description:We are seeking a highly skilled Operations Director to join our team. The successful candidate will be responsible for delivering operations excellence across various functions, ensuring seamless execution and continuous improvement.Key Responsibilities:To manage and oversee the daily operations of the organization, ensuring alignment with...

  • Voice Process

    23 hours ago


    Navi Mumbai, Maharashtra, India Reliable Business Solutions & Services (RBSS) Full time ₹ 10,000 - ₹ 14,000 per year

    Process:- BPO Voice Process -Qualification - 12th & Immediate Joiners- Salary:- 10,000-14,000 in hand - FRESHERS ARE WELCOME- Having basic Knowledge of Computer- Fixed day shift Required Candidate profileCandidate should be willing to work from office.Apply..?To schedule your interview send your CV through WhatsApp HR Akshada : Perks and...