Service Desk Voice-Customer Support-Exp-Bangalore
1 week ago
We are seeking an experienced Service Desk professional to join our team at 2coms in Bangalore. The ideal candidate will have a strong background in technical support and excellent communication skills.
ROLE : SERVICE DESK (Voice Support)
LOCATION : Bangalore
Key Responsibilities
- Manage customer service or service desk functions, acting as a point of contact for service users and customers.
- Deliver customer service through multiple channels, including human, digital, self-service, and automated.
- Provide technical support for laptop/desktop troubleshooting and VPN installation.
- Work effectively in a 24/7 environment.
Requirements
- Graduate with 15 years of formal education.
- 2-5 years of experience in Service Desk.
- Minimum 2 years of Service Desk Technical Support experience.
- Experience with Microsoft Outlook 365, Bit Locker & Active Directory.
- Ability to work in a team environment.
Benefits
- Competitive salary package.
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.
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