Senior Digital Adoption Strategist

2 weeks ago

Delhi, Delhi, India beBeeDigitalLeadership Full time ₹ 50,00,000 - ₹ 1,00,00,000
Regional Leadership Role

This is a leadership role within the digital banking department. The successful candidate will be responsible for developing and implementing regional strategies to drive digital adoption in alignment with national objectives.

Key Responsibilities:
  • Develop and implement regional strategies to drive digital adoption.
  • Set digital performance targets for the region and ensure alignment with the bank's overall digital business goals.
  • Lead, mentor, and support Area Heads and their respective teams to achieve organizational and customer-centric outcomes.


Program Management
  • Oversee the planning and execution of digital adoption campaigns and programs within the region.
  • Ensure optimal deployment of resources to maximize customer onboarding and usage of digital products.
  • Continuously evaluate program effectiveness and make strategic adjustments as needed.


Team Management
  • Lead a regional team comprising Area Heads, Digital Banking Champions, and Team Leaders.
  • Foster a collaborative, inclusive, and high-performance culture across teams.
  • Provide regular training, support, and development opportunities to build digital capability.


Stakeholder Engagement
  • Collaborate with internal departments, bank branches, area offices, and external partners to enable smooth rollout of digital adoption initiatives.
  • Represent the region in leadership meetings, digital forums, and conferences; provide insights and updates on performance.


Performance Monitoring
  • Track key performance indicators (KPIs) and prepare detailed reports on digital adoption trends across the region.
  • Use data to identify success stories, diagnose problem areas, and recommend improvements.
  • Ensure regional activities comply with internal policies and external regulatory requirements.


Customer Focus
  • Champion a customer-centric approach in all digital adoption efforts.
  • Respond to customer feedback and complaints with urgency to enhance the digital banking experience.
  • Develop and implement initiatives to continuously improve customer satisfaction and digital engagement.


Innovation and Continuous Improvement
  • Identify, recommend, and implement new technologies or processes to improve digital onboarding and product usage.
  • Stay informed on industry trends, competitor practices, and emerging tools to maintain a competitive edge.
  • Promote a culture of continuous learning and innovation within the regional team.


Financial Management
  • Monitor expenses to ensure adherence to financial goals while identifying cost-efficiency opportunities.
  • Ensure return on investment for all digital initiatives without compromising on quality or service.


Risk Management
  • Identify potential risks related to digital adoption (operational, reputational, compliance) and develop proactive mitigation strategies.
  • Implement robust governance processes to protect customer data and banking infrastructure.


Qualifications:
  • Proven leadership and management skills.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.

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