IT Collaboration Solutions Specialist
3 weeks ago
About the Role:
The Collaboration Solutions Engineer will play a key role in driving the best collaboration solutions and services to meet the company's needs.
This role requires the ability to interpret business requirements into designs, enhancements, maintenance, or new implementations of collaboration systems across the organization.
The ideal candidate will have a strong understanding of collaboration solutions and be able to provide technical expertise to drive the development and implementation of collaboration solutions.
Key Responsibilities:
- Provide technical collaboration solutions from business requirements.
- Support technical solutions and ensure reliable, secure collaboration services.
- Set company standards for collaboration solutions.
- Provide an overall approach to collaboration implementations including technical, business input and user experience along with interoperability within existing systems.
- Participate in diverse IT projects, business projects, and strategic decisions.
- Deliver innovative solutions to challenging customer problems.
- Recommends and participates in the design and implementation of collaboration solution standards, tools, and methodologies.
- Involved end-to-end in collaboration projects, requirements, technologies, vendors, implementation, and handoff to operations.
- Works across all company business units and functional teams to understand interconnectivity and minimize incompatibilities.
- Able to convey time/cost of implementations/activities to senior level management.
- Leverage lean agility to drive process improvements and automation leading to a better employee experience.
- Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Partner with our business partners in projects and M&A activities to solution and support the proper collaboration solution per the business's needs.
Additional Responsibilities:
- Lead the management of Microsoft tools including licensing/subscriptions and strategic roadmap solutions.
- Lead the strategic solution regarding Microsoft Teams including roadmaps, integrations, configuration, and governance.
- Lead the strategic configuration, governance, and roadmap for Microsoft SharePoint, OneDrive, and other collaboration solutions.
- Lead the strategic solution(s) for virtual conferencing and meeting services.
- Lead the standard hardware for on-prem collaboration service solutions.
- Manage the collaboration services and solution support for our company's Executive Leadership Team and their Executive Assistants.
About Us:
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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