Cloud Support Specialist

4 weeks ago


Hyderabad, Telangana, India AWS India - Telangana Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at AWS India - Telangana. As a Cloud Support Engineer, you will be responsible for providing exceptional support to our customers, helping them to get the most out of our cloud services.

Key Responsibilities
  • Learn and use groundbreaking technologies to provide innovative solutions to our customers.
  • Apply advanced troubleshooting techniques to resolve complex technical issues.
  • Interact with leading engineers around the world to collaborate on customer issues.
  • Partner with AWS teams to reproduce and resolve customer issues.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers' technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
About the Team

We are a diverse team of experienced professionals who are passionate about cloud computing. We believe that world-class support is critical to customer success, and we are committed to providing exceptional support to our customers.

Requirements
  • Bachelor's degree or equivalent with 2+ years of relevant technical experience.
  • Experience troubleshooting and debugging technical systems.
  • Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP, and UDP.
  • Experience with web-based services and applications, Apache, and Tomcat.
  • Strong Windows system administration skills.
  • Experience in troubleshooting OS issues, handling clusters, and knowledge of Windows filesystems.
Preferred Qualifications
  • Experience in troubleshooting filesystem and scripting (i.e., bash, Python, PowerShell, etc.).
  • Prior working experience with AWS, e.g., AWS Windows EC2, Workspaces, AppStream, System Manager.
  • Experience with cloud architecture patterns and distributed computing concepts.
  • Exposure to OS and networking security concepts and standard methodologies.


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