Visa Travel Professional

5 days ago

Rajahmundry, Andhra Pradesh, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

About us

We are a leading visa travel management company with offices in various locations. We specialize in providing a wide range of visa services to individuals, families, and corporate clients.

Job Overview:

We are seeking professional customer service representatives to join our team as Customer Service Executive. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Deliver accurate information regarding services, procedures, and requirements
  • Handle and resolve customer complaints and issues with empathy and efficiency
  • Escalate complex queries to the appropriate internal departments
  • Maintain detailed and organized records of all customer interactions and transactions
  • Assist clients in completing required forms and documentation

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Capable of working both independently and collaboratively in a team environment.

Benefits:

  • Competitive salary
  • Private medical insurance
  • Flexible Work schedules
  • Flexible Holidays & Sick Leave
  • Opportunities for professional development
  • Team building activities
  • Free Snacks

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