Global Solutions and Risk Compliance Manager

1 day ago


Bengaluru, Karnataka, India myGwork Full time
Overview

This role is part of the myGwork team, an inclusive employer committed to fostering a diverse and supportive work environment.

About the Job

We are seeking an experienced Compliance Manager, Global Solutions and Risk Compliance to join our Amazon team. As a key member of the Operational Risk Compliance (ORC) organization, you will play a critical role in ensuring compliance with regulatory requirements and maintaining the highest standards of customer safety.

Responsibilities
  • Owning business metrics and processes, aligned with business goals; implementing KPIs, metrics, audit processes, and best practices to track, maintain, and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements.
  • Actively managing capacity and triggers for investigations to balance supply and demand.
  • Contributes to goal settings for direct team members in lines with process goals.
  • Responds to escalations/analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews.
  • Analyzes defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required.
  • Builds and scales process-related solutions that have metric impact through multiple projects and automation; drives adoption of solutions across teams.
  • Reviews SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance.
  • Pretares and shares scorecards monthly following leadership-aligned timelines, ensuring effective performance management and optimum employee experience. Acknowledges and rewards strong performers.


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