Highly Skilled Telecom Support Specialist

5 days ago

Mumbai, Maharashtra, India beBeeTroubleshooter Full time ₹ 2,50,000 - ₹ 60,00,000
Technical Assistance Center Role

We are seeking highly skilled professionals to join our team in the 24/7 rotational environment of the Voice Network Operations Center (VoIP-Telecom) and Technical Assistance Center (TAC).

This role involves supporting and managing voice/telecom networks, troubleshooting VoIP services, and collaborating with global vendors and carriers to ensure seamless operations.

  • End-to-end support for telecom services—from ticket creation to resolution.
  • Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases, and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.
  • Ensure SLA adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features (answering rules, music on hold, calling card services, etc.).

To succeed in this role, you should have strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting. Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches is also essential. Certifications such as CCNA Voice / CCNP Voice are an added advantage.

Key qualifications include:

  1. Excellent communication skills (oral & written)
  2. Strong analytical and problem-solving abilities

Join our team of experienced professionals who are passionate about delivering exceptional service. If you are a motivated individual with a passion for telecom and technical assistance, we encourage you to apply for this exciting opportunity.

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